Time to Scrap Your BPM Spreadsheets?
Article at Internetnews

How can any company survive without CRM?
Article by Susan Corcoran

SaaS Market Heats Up
Article on Information Week

2006-11: Analysis of Passenger Movement at Birmingham International Airport
Mario A. Gongora, and Wasiq Ashfaq
Accepted for IEEE World Congress on Computational Intelligence 2006.
Preprint version - PDF